FAQ

General Information

Q: What are your toy blocks made of?
A: Our toy blocks are made from high-quality, non-toxic, ABS plastic. Our products ensure safety and durability.

Q: Are your toy blocks safe for children?
A: Yes, our toy blocks meet all safety standards and regulations. They are designed with clean edges and are free from harmful chemicals.

Product Information

Q: What age group are your toy blocks suitable for?
A: Since our blocks contain small parts we recommend that they are suitable for children aged 3 and above. We offer different sets designed for various age groups and skill levels.

Q: Do your toy blocks come in different sizes and shapes?
A: Currently our toy blocks come in a variety 1 size. They contain various shapes, and colors to encourage creativity and development in children.

Q: Can I purchase additional blocks separately?
A: Yes, we offer expansion packs and individual blocks for purchase, under our "SHOP PARTS" menu, so you can add to your existing sets.

Ordering and Shipping

Q: How do I place an order?
A: You can place an order through our website, via amazon, or by visiting one of our authorized retailers.

Q: What are your shipping options?
A: We offer standard, expedited, and express shipping options. Shipping times and costs vary depending on your location.

Q: Do you ship internationally?
A: Yes, we ship to many countries worldwide. Please check our shipping policy for a list of countries.

Returns and Warranty

Q: What is your return policy?
A: While we do not offer returns at this time, please contact us with any complaints or issues you have with the product, and our team will be happy to assist you.

Q: Do your toy blocks come with a warranty?
A: Yes, our toy blocks come with a one-year warranty against manufacturing defects. Please contact our customer service for assistance with any warranty claims.

Customer Support

Q: How can I contact customer support?
A: You can contact our customer support team via email @customercare@aikotoys.com & phone.We are available Monday to Friday from 9 AM to 5 PM.

Q: Do you offer replacement parts?
A: Yes, we offer replacement parts for lost or damaged pieces. Please contact our customer support team to request a replacement.

Educational and Developmental Benefits

Q: How do toy blocks benefit my child’s development?
A: Toy blocks help develop fine motor skills, hand-eye coordination, spatial awareness, and creativity. They also promote problem-solving and critical thinking skills.

Q: Do you offer educational resources or guides?
A: Yes, we provide an idea book with every set to help parents and educators maximize the benefits of our toy blocks.

Special Offers and Promotions

Q: Do you offer any discounts or promotions?
A: We regularly offer discounts and promotions. Subscribe to our emails to stay informed about our latest deals and special offers.

Q: Can I get a discount for bulk orders?
A: Yes, we offer discounts for bulk orders. Please contact our sales team for more information.